I mean the service really depends on a case by case basis....I feel like they don't have a consistency in terms of service quality.

There are days when i can call them up and only need to wait 10 minutes for their representative to pick up my call.

There are also days (like now!) that I waited for almost 30 minute and no response.  The funny thing is that they are the ones who told me to call them back using the hotline number via my investdirect message inbox.

I am having doubts about this.

我的意思是，这项服务确实取决于具体情况.我觉得他们在服务质量方面没有一致性。

有时我可以给他们打电话，只需要等待10分钟，他们的代表就能接听我的电话。

也有天（比如现在！）我等了近30分钟都没有回应。  有趣的是，他们告诉我通过我的investDirect消息收件箱使用热线号码给他们回电。

我对此表示怀疑。

Chichi was very helpful and addressed my question in a professional and timely manner, thank you.

Chichi非常乐于助人，并以专业、及时的方式回答了我的问题，谢谢。

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